Call Center Sales Manager - New Jersey - US Citizens ONLY

Our Client

 As one of the first Contract Services Organizations (CSO) to provide sales and marketing support to both established and emerging U.S.-based biopharmaceutical companies, our client offers a track record of more than twenty years of accomplishment and innovation. Today, as a recognized industry pioneer and leader, our client builds on this extensive experience to design and execute customized, integrated solutions that achieve superior results.

Summary of Position:

- Accountable for the management, development and success of 6-10 Virtual Sales Representatives according to key performance indicators.

- Demonstrated leadership ability with an emphasis on coaching, counseling and development.

- Ensures client programs are set-up and executed according to contract obligations.

- Demonstrates a deep understanding of the company customer and their needs. - Ability to design and implement effective programs and procedures.

- Demonstrated ability to establish solid working relationships with clients and customers.

- Excellent communication skills (written, speech and presenting).

- Strives for the highest accuracy possible with superior attention to detail.

- Able to manage multiple programs in support of clients.

- Able to leverage automated information systems to increase service and response.

- Actively suggests improvements to systems, processes and programs.

- Can work with cross-functional teams to develop programs and enhancements.

- Ability to define performance metric and drive those to achieve improvements.

- Maintain a fully staffed and productive team, by managing vacancies and turnover though active involvement in the recruitment and selection process.

Ideal Candidate:

- Bachelor's Degree in Business, Marketing or Healthcare from a 4-year accredited college or university required. - Minimum 5-7 years call center telemarketing leadership/management experience. Knowledge of Pharmaceutical and/or /Healthcare Industry a plus. - Demonstrated knowledge of both sales and service principles and practices. - Knowledge of relevant computer applications (MS Office: Word, Excel, etc). - Proven leadership skills demonstrating career development and coaching. - Superior communication skills: verbal, written and presentation. - Strives for excellence through teambuilding concepts. - Handles changing priorities and able to switch gears to accommodate business. - Builds consensus throughout the organization. - Possesses a high level of initiative, a self-starter. - Effectively manages workload in a fast paced environment to meet established timelines - Knowledge of healthcare and/or clinicians (Physicians, Nurses, etc) a plus.

If you are interested in applying then feel free to submit your resume now or email directly to brian.thompson@mchltd.com